When it comes to support, customers expect an open invitation. With Zendesk, you can give it to them. Our omnichannel support offers simple, yet powerful solutions that make it easy for customers to engage with your business—where and when it’s right for them. Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company. It’s the experience customers want, and when you give it to them, they’ll be yours for life.
The approach we follow is:
- Connect in better ways
Customers just want to solve their problem with the least amount of effort. As a business, you need the right strategy to make that happen. SAPedge support simplifies channel switching, ends siloed conversations, and guides customers to the best solution for their issue.
- Move Like a Modern Business
SAPedge doesn’t require a massive investment to get started. It works right out of the box, so you can meet customer needs with agility and speed. You see a quick return on your investment, and customers see a company that cares about their experience.
- See the customer behind the ticket
SAPedge keeps its eye on the first ticket generated by customer to resolve problem at the earliest, means a better experience for the customer